Complaints Policy

How to complain

Email hello@lifelyft.ai with your name, the email on your account and what went wrong. Tell us what you would like us to do.

What happens next

We acknowledge your complaint as soon as we can.

Someone looks into it fairly and may ask you for more information.

We send you a full reply as soon as we can, explaining what we found and what we will do.

If you are not happy with the reply, ask for it to be reviewed by a senior member of the team.

We keep a record of complaints to improve LifeLyft.

If you are still unhappy

For complaints about your personal information, you can contact the Information Commissioner's Office (ico.org.uk). For other consumer issues, Citizens Advice can explain your options. LifeLyft is not FCA-authorised, so the Financial Ombudsman Service does not cover it.