Cancelling Plus
You can cancel online at any time: open the Plus page in your account and choose "Manage payment or cancel". You do not need to phone, email or chat with us.
When you cancel, you keep Plus until the end of the period you have already paid for. You will not be charged again, and your next payment will be £0.00.
Free trials
First-time subscribers get a 7-day free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your chosen plan starts automatically at the price shown when you signed up.
Your 14-day cancellation right
Under UK consumer law, you can cancel a new paid subscription within 14 days of your first payment. Email hello@lifelyft.ai and we will refund you. Because Plus starts straight away at your request, we may deduct a proportionate amount for the days you have already used.
Other refunds
Apart from the 14-day right above, payments already made are not normally refundable, but you keep access until the end of your paid period. If something has gone wrong — for example you were charged twice or charged after cancelling — contact us and we will put it right.
Switching plans
If you switch between monthly and yearly, the change happens immediately and we charge or credit the difference for the rest of your billing period.
Deleting your account
Deleting your account cancels any subscription first so you are not charged again. Deletion is separate from refunds — if you think you are owed a refund, please ask before deleting.